Privacy Policy – Salts

Salts ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application or website (“Platform”), and your rights regarding that information.

By accessing or using Salts, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information
  • Full Name
  • Phone Number
  • Email Address
  • Delivery Address
  • Payment Details (processed securely via third-party gateways)
1.2 Device & Usage Information
  • IP Address
  • Device type and OS
  • App version and usage patterns
  • Location data (with your permission)
1.3 Transaction Information
  • Order history
  • Meal subscriptions
  • Payment confirmations
  • Delivery tracking info
1.4 Chef/Vendor Information (if applicable)
  • Business name and address
  • Food license numbers
  • Menu and pricing
  • Bank details for payouts

2. How We Use Your Information

  • Create and manage your account
  • Process and fulfill food orders
  • Provide real-time order tracking
  • Facilitate payments and issue refunds
  • Send transactional notifications (order status, OTPs, etc.)
  • Personalize your experience
  • Improve our services, menus, and app functionality
  • Prevent fraud and ensure safety
  • Comply with legal obligations

3. Sharing of Information

3.1 Service Providers
  • Delivery partners for order fulfillment
  • Payment gateways for processing transactions
  • SMS/email providers for communication
3.2 Chefs/Vendors

Your name, order details, and contact info for order preparation and coordination.

3.3 Legal Compliance

We may share data to comply with applicable laws, enforce our Terms, or protect our users’ or company’s rights.

4. Data Retention

We retain your personal information for as long as needed to:

  • Fulfill the purposes described above
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Inactive accounts may be anonymized or deleted after a set period, unless legally required otherwise.

5. Your Rights

  • Access the personal data we hold about you
  • Correct inaccuracies in your personal data
  • Request deletion of your account and data
  • Withdraw consent (where applicable)
  • Object to certain processing activities

To exercise your rights, email us at [email protected].

6. Data Security

We implement technical and organizational security measures to protect your data, including:

  • SSL encryption
  • Secure authentication and firewalls
  • Access control and regular audits

While we take reasonable precautions, no method of transmission over the Internet is 100% secure.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Recognize your browser or device
  • Analyze traffic and user behavior
  • Store preferences and improve experience

You can disable cookies in your browser settings, but this may affect app functionality.

8. Children’s Privacy

Salts is not intended for children under 18. We do not knowingly collect personal data from minors. If we learn that we have collected such data, we will delete it immediately.

9. Third-Party Links

Our Platform may contain links to third-party services (e.g., payment gateways). We are not responsible for their privacy practices. Please review their privacy policies before using their services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with a new "Last Updated" date. Continued use of the Platform indicates your acceptance of the revised policy.

11. Contact Us

For any privacy-related questions or requests, contact us:

  • Privacy Officer – Salts
  • Email: [email protected]
  • Phone: +91-8151955195
  • Address: Salts,#60,3rd main,2nd floor,Chamrajpet Bengaluru 560018